Terms and Conditions

By engaging in any transaction with Protech Solutions, you agree to abide by the following terms and conditions:

  1. Payment Methods:

    • We accept various payment methods, including cash payment (pick up only), internet banking, bank deposit, credit card (surcharge applies), eTPES (only for pick up & installation), Genoapay (instore only), and LAYBUY/OXIPAY (online only).
    • Payment must be made in full and confirmed before products are dispatched or services are rendered.
  2. Pickup Options:

    • Customers are welcome to pick up their purchases from our location in Sydenham, Christchurch.
    • Please notify us in advance via phone, text, or email to arrange pickup.
  3. G.S.T. Tax Invoices:

    • We provide G.S.T. tax invoices for all transactions.
    • Receipts are not routinely sent unless specifically requested by the customer.
  4. Shipping:

    • While we strive to ensure prompt delivery, Protech Solutions cannot be held liable for goods damaged or lost during delivery.
    • Products will be shipped on the same day upon receiving and confirming payment.
    • Track and trace options are available for all parcels.
  5. Installation Services:

    • Our professional installation services, such as car stereo and car camera installations, are available to enhance your experience with our products.
    • Installation appointments must be scheduled in advance.
  6. Privacy Policy:

    • All information shared with Protech Solutions, including prices and offerings, will be kept confidential.
    • Customer details will not be provided to any third party unless required by law.
  7. Liability:

    • Protech Solutions will not be held responsible for any damage or loss incurred during the use of our products or services, except where required by law.

By proceeding with any transaction or service with Protech Solutions, you acknowledge that you have read, understood, and agree to comply with these terms and conditions. Failure to adhere to these terms may result in the termination of services or cancellation of orders.

For further information or inquiries regarding our terms and conditions, please do not hesitate to contact us.